This policy sets out the returns policy for goods purchased from ADF Milking Ltd either directly, or through its online store.
If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us within 14 days to discuss the issue. Our warranty policy will then apply which can be viewed on our website https://adfmilking.com/terms-conditions/.
To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.
If you change your mind about a purchase you have made, you can return it within 14 days following the date of delivery.
Returns more than 14 days after delivery are at the discretion of ADF Milking Ltd and further terms apply as per the Returns Process.
For all returns you should contact ADF Milking Ltd directly before returning items and the policy will be explained. Contact firstname.lastname@example.org providing your original order or invoice number and details of your return request.
In some cases returns will not be possible, for example, where parts are now obsolete or cannot be reused due to shelf life or other reason. This decision is solely at ADF Milking Ltd’s discretion.
Goods must then be returned to ADF Milking Ltd preferred address (which will be given at the time of contact) and include detail of the reason, sender’s details, any contact with ADF Milking Ltd, and the original order or invoice number (or copy of).
For goods returned within 14 days:
You are entitled to a refund of the original purchase price for the goods or services you wish to return. You will not be eligible for a refund of the original postage and packaging charges. You will not be entitled to a refund of the cost you incur in returning the item to us.
For goods returned after 14 days:
You may be entitled to a refund at the discretion of ADF Milking Ltd subject to our inspection of the returned goods. A minimum restocking fee of 30% will be applied before any refund is issued. You will not be eligible for a refund of the original postage and packaging charges. You will not be entitled to a refund of the cost you incur in returning the item to us.
If an item you purchased was purchased with a discount, then we will only refund the amount that you paid (and not the amount the item was listed for).
Once your return is received and inspected, we will automatically credit your original method of payment within 14 days.
If there is an issue with your returned item or in the event that we are unable to refund your original payment method, we will contact you.
If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.
ADF Milking Systems, upgrades and extensions are excluded from this policy. Please contact your assigned ADF Dealer or ADF Milking Ltd directly.